These Terms of Use ("Terms") govern your access to and use of the website of Alliance BPO Services LLC ("Alliance BPO," "we," "our," or "us"), including all pages, content, videos, documents and forms made available on it (the "Website").
1. Acceptance of These Terms
By accessing or using the Website, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Website. If you use the Website on behalf of a company or other organization, you confirm that you are authorized to accept these Terms on its behalf.
2. About This Website
The Website provides general information about Alliance BPO, our business process outsourcing, customer experience and AI-powered solutions, and ways to contact us. Any services we provide to clients are governed by a separate written agreement between Alliance BPO and that client. If a client agreement conflicts with these Terms, the client agreement controls for those services.
3. Permitted Use
You may use the Website for lawful purposes and for your own informational and business evaluation purposes. You may view, download and print Website content, including published reports, for internal, non-commercial reference, provided you keep all copyright and other notices intact.
4. Prohibited Conduct
You agree not to:
- Use the Website in any way that violates applicable law or regulation
- Attempt to gain unauthorized access to the Website, our systems or any related networks
- Introduce viruses, malware or any other harmful code
- Scrape, harvest or collect data from the Website by automated means without our written permission
- Interfere with or disrupt the operation or security of the Website
- Submit false, misleading or unlawful information, or impersonate any person or organization
- Copy, modify, republish or distribute Website content for commercial purposes without our written permission
5. Intellectual Property
The Website and its content, including text, graphics, photographs, videos, logos, the Alliance BPO Services name and marks, and descriptions of our proprietary technology and AI solutions, are owned by or licensed to Alliance BPO and are protected by intellectual property laws. Except as expressly permitted in these Terms, no right or license is granted to you. Third-party names, logos and reports referenced on the Website remain the property of their respective owners.
6. Information You Submit
When you submit a form, request a demo, schedule a call or otherwise contact us, you agree that the information you provide is accurate and that you are authorized to share it. You agree that we may use it to respond to you and to communicate with you about our services, as described in our Privacy Policy. Please do not submit confidential, sensitive or protected health information through the Website's forms.
7. Third-Party Links and Content
The Website may link to or include content from third parties, such as scheduling tools, social networks, our Trust Center and independent industry reports. We do not control and are not responsible for third-party websites, services or content, and your use of them is subject to their own terms and privacy policies.
8. No Guarantee of Results
Case studies, examples and results described on the Website reflect specific client programs and circumstances. They are provided for illustration only and are not a promise or guarantee of the results any other client will achieve. Content on the Website is general information and is not legal, financial, compliance or other professional advice.
9. Disclaimer of Warranties
The Website and its content are provided "as is" and "as available," without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement. We do not warrant that the Website will be uninterrupted, error-free or free of harmful components.
10. Limitation of Liability
To the fullest extent permitted by law, Alliance BPO and its affiliates, officers, employees and partners will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, data or business opportunity, arising out of or related to your use of, or inability to use, the Website. Our total liability for any claim related to the Website will not exceed one hundred U.S. dollars (US$100).
11. Indemnification
You agree to indemnify and hold harmless Alliance BPO and its affiliates, officers and employees from any claims, losses and expenses, including reasonable attorneys' fees, arising from your violation of these Terms or your misuse of the Website.
12. Privacy
Our collection and use of personal information is described in our Privacy Policy, which forms part of these Terms.
13. Governing Law
These Terms are governed by the laws of the State of Arizona, United States, without regard to its conflict-of-laws rules. Any dispute arising from these Terms or the Website will be brought exclusively in the state or federal courts located in Pima County, Arizona, and you consent to the jurisdiction of those courts.
14. Changes to These Terms
We may update these Terms from time to time. The updated version will be posted on this page with a new "Last updated" date. Your continued use of the Website after changes are posted means you accept the updated Terms. If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect.
15. Contact Us
Alliance BPO Services LLC
1101 N Wilmot Rd, Ste 235
Tucson, Arizona 85712
info@alliancebposervices.com