Privacy Policy

Alliance BPO Services LLC ("Alliance BPO," "we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website, use our services, or interact with us in any way.

If you have any questions, you may contact us at helpdesk@alliancebposervices.com.

1. Who We Are

Alliance BPO Services LLC
1101 N Wilmot Rd, Ste 235
Tucson, Arizona 85712
United States

We provide business process outsourcing (BPO), customer experience (CX), sales support, lead management, contact center services, and AI-powered customer engagement solutions for clients in the U.S. and internationally.

2. Information We Collect

We may collect the following categories of information:

A. Information you provide

• Name, phone number, email address
• Business contact information
• Job title and company details
• Form submissions (inquiries, demo requests, quotes, partnership requests)
• Chat interactions
• Support requests
• Uploaded files (if applicable)

B. Information collected automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and device information
• Pages visited and time spent
• Cookies and tracking identifiers
• Referring URL
• Analytics data (Google Analytics, Meta Pixel, etc.)

C. Information we process as a service provider

For clients using our BPO or AI services, we may process:

• Customer contact information
• Call recordings and transcripts
• Lead data and CRM data
• Intake form data
• Consent and opt-in records
• Transaction or support history

All such data is processed only as instructed by our clients and governed by contractual Data Processing Agreements (DPAs).

3. How We Use Your Information

We use personal data only for legitimate business purposes, including:

• Responding to inquiries or quote requests
• Providing our BPO and AI services
• Improving our website and customer experience
• Personalizing content or marketing (where permitted)
• Ensuring security, fraud prevention, and compliance
• Fulfilling legal or regulatory obligations

We do not sell personal information.

4. Legal Basis for Processing (GDPR)

For individuals located in the European Union or the United Kingdom, we process personal data based on:

• Your consent
• Performance of a contract
• Legitimate interests (for example, analytics and website operations)
• Compliance with legal obligations

5. Sharing Your Information

We may share personal data with:

• Cloud hosting providers
• CRM or communication software
• AI processing tools
• Compliance partners
• Payment processors
• Legal or regulatory authorities (when required)

All vendors are subject to strict contractual, confidentiality, and security requirements.

6. Data Retention

We retain personal data only as long as necessary for:

• The purpose for which it was collected
• Contractual obligations
• Legal, regulatory, or audit requirements (for example, SOC 2, PCI, HIPAA)

After retention periods expire, data is securely deleted or anonymized.

7. Your Privacy Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion (erasure)
• Restrict or object to processing
• Request portability of your data
• Withdraw consent at any time
• Opt out of marketing or cookies

To submit a request, email us at helpdesk@alliancebposervices.com. We will verify your identity before processing requests.

8. CCPA / CPRA Privacy Rights (California)

If you are a California resident, you have the right to:

• Know what personal information we collect
• Access your personal information
• Request deletion
• Correct inaccuracies
• Opt out of sharing for cross-context behavioral advertising
• Non-discrimination for exercising your privacy rights

Alliance BPO does not sell personal information. California residents may submit requests to helpdesk@alliancebposervices.com.

9. Cookies & Tracking Technologies

We use cookies and tracking tools to:

• Improve site functionality
• Analyze traffic
• Measure marketing performance
• Personalize content

You may opt out of non-essential cookies at any time via our Cookie Preferences banner or by emailing helpdesk@alliancebposervices.com.

10. Data Security

Alliance BPO uses administrative, physical, and technical controls aligned with:

• SOC 2 Type II
• ISO 27001
• HIPAA
• PCI DSS
• GDPR

Security measures include:

• Encryption (in transit and at rest)
• Access controls and MFA
• Network segmentation
• Secure retention and deletion protocols
• 24/7 monitoring and logging
• Vendor risk assessments

Our current compliance status is published on our Trust Center.

11. International Data Transfers

Data may be processed in:

• United States
• Mexico

All transfers comply with GDPR requirements, including Standard Contractual Clauses (SCCs) where required.

12. Children's Privacy

Our services are not directed to children under 16, and we do not knowingly collect personal information from minors.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

14. Contact Us

For questions or privacy-related concerns:

Alliance BPO Services LLC
1101 N Wilmot Rd, Ste 235
Tucson, Arizona 85712
info@alliancebposervices.com